← WeiserKoala

Service Conditions

Billing and top-up conditions for Golem Points in the WeiserKoala bot. Please read them before you recharge.

Payments

  • Payments are processed securely by Stripe. We never see or store your full card details.
  • Prices are shown in US dollars (USD). Applicable taxes may be added at checkout.

Golem Points

  • 1,000 Golem Points = US$5 (1 point = US$0.005). Points are prepaid virtual credits usable only inside the WeiserKoala bot to pay for messages and features.
  • Points have no cash value outside the service and are non-transferable.

One-time and recurring top-ups

  • You can buy a one-time top-up or a monthly recurring plan ($5, $10 or $30 per month).
  • A monthly plan gives you 20% more points than a one-time top-up of the same amount, credited every month.
  • Recurring plans renew automatically each month and charge your payment method until you cancel.

How long your points last

  • Points you PAY FOR are valid for 12 months from the day they are credited, and expire earlier if your account goes 90 days without activity. Any message to the bot resets the inactivity clock.
  • GIFT points (welcome bonus, gift codes, promotions and compensations) expire 30 days after they are credited.
  • Points that expire soonest are always spent first, so your gift points are used before the ones you paid for.
  • We warn you inside the bot before points expire (7 days and 1 day ahead), and you can check your balance and expiry dates at any time by writing "balance" to the bot.
  • Expired points are not refunded or restored. This validity applies to points credited after these conditions were published; points credited earlier keep the terms in force when they were bought.

Cancellation

  • You can cancel a recurring plan at any time through the bot or by contacting support.
  • Cancellation stops future renewals; points already credited to your balance stay in your account.

Delivery

  • Points are credited automatically after a successful payment, normally within a few seconds.
  • If your points do not arrive, contact support with your phone number and payment reference.

Refunds

  • Because Golem Points are virtual, prepaid credits, purchases are generally non-refundable except where a refund is required by law.
  • For a billing error or an undelivered top-up, contact support and we will help.

Data

  • We use your phone number (and, optionally, your Discord handle) only to identify your account and credit your points.